Calls Per Hour Calculator

Calculate Calls Per Hour



Formula

To calculate the Calls Per Hour (\(CPH\)):

\[ CPH = \frac{TC}{T} \]

Where:

What is Calls Per Hour?

Calls Per Hour is a metric used to measure the efficiency of call handling. It represents the average number of calls handled per hour.

Example Calculation 1

Let's assume the following values:

Using the formula:

\[ CPH = \frac{120}{8} = 15 \text{ calls/hr} \]

The Calls Per Hour is 15 calls/hr.

Example Calculation 2

Let's assume the following values:

Using the formula:

\[ CPH = \frac{200}{10} = 20 \text{ calls/hr} \]

The Calls Per Hour is 20 calls/hr.