KPI Customer Satisfaction Calculator

Formula

The formula to calculate the KPI (Customer Satisfaction) is:

\[ KPI = \frac{TCSatisfied}{TCServed} \times 100 \]

Where:

\( KPI \) is the percentage of customers that were satisfied
\( TCSatisfied \) is the total number of customers satisfied
\( TCServed \) is the total number of customers served

What is a KPI (Customer Satisfaction)?

KPI, short for key performance indicator, are measures of key metrics that companies outline to show how the company is performing. One of the most common KPIs is customer satisfaction.

Example

Let's say the total number of customers satisfied (TCSatisfied) is 80, and the total number of customers served (TCServed) is 100. Using the formula:

\[ KPI = \frac{80}{100} \times 100 = 80 \]

So, the KPI (Customer Satisfaction) is 80%.